Terms of service

Terms of Service

Last Updated: 13 September 2026

Welcome to Jhatse. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our website or purchasing our products.

Jhatse is operated by 23BBNPA2995R1Z0, having its business address at E-22, Laxmipuram Colony, Kishan Bagh, Bahodapur, Gwalior, Madhya Pradesh – 474010.

1. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

By using our website, you confirm that:

  • The information you provide to us is accurate and complete.
  • You will use the website only for legitimate personal or business purposes.
  • You will not use the website in a way that violates applicable Indian laws or regulations.
  • You are legally capable of entering into a binding contract under applicable law.

We reserve the right to refuse service, restrict access, or cancel orders where we reasonably believe that these Terms have been violated.

2. Account Terms

Some features of our website may require you to create an account.

You are responsible for:

  • Providing accurate and up-to-date information.
  • Keeping your account credentials confidential.
  • Maintaining the security of your account.
  • All activities carried out through your account.

You must notify us promptly if you believe your account has been accessed without your permission.

We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully, abusively, or in violation of these Terms.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.

Product information may include:

  • Product name
  • Ingredients
  • Nutritional information
  • Net quantity
  • Preparation instructions
  • Allergen information, where applicable
  • Shelf-life information
  • Product images
  • Pricing
  • Other product specifications

Product images are provided for illustrative purposes. Actual packaging, colour, appearance, or presentation may vary slightly.

Because our products are food products, please carefully read the product label, ingredient list, allergen information, preparation instructions, and other information provided with the product before consumption.

We reserve the right to update product information, formulations, packaging, or availability when necessary, subject to applicable law.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

Applicable taxes and shipping charges, where applicable, will be displayed at checkout before you complete your purchase.

Prices may change from time to time. However, changes will not affect an order that has already been successfully accepted and confirmed, except where permitted by applicable law.

Payment

We may accept payments through third-party payment providers, including:

  • Credit/debit cards
  • UPI
  • Net banking
  • Digital wallets
  • Other payment methods made available at checkout

Payment processing may be subject to the terms and privacy policies of the relevant payment provider.

We do not generally store complete card or banking credentials on our own systems.

5. Order Placement and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, or cancel an order in certain circumstances, including:

  • Product availability issues
  • Pricing or listing errors
  • Payment problems
  • Suspected fraud or misuse
  • Incorrect customer information
  • Delivery limitations
  • Violation of these Terms
  • Other legitimate operational or legal reasons

If we cancel an order after payment has been received, we will initiate an appropriate refund for the cancelled amount, subject to applicable payment-processing timelines.

6. Shipping and Delivery

We currently offer delivery within India only.

Orders are generally processed within 1–2 business days.

Standard delivery generally takes 3–7 business days after dispatch.

Delivery estimates may vary depending on your location, courier availability, weather, public holidays, transportation conditions, and other circumstances beyond our reasonable control.

Shipping Charges

Our current shipping charges are:

₹49 for orders below ₹499
Free shipping on orders of ₹499 or above

The applicable shipping charge will be displayed at checkout.

We may modify shipping charges or promotional shipping offers from time to time.

For complete information, please refer to our Shipping Policy.

7. Returns, Refunds and Cancellations

Because Jhatse sells food products, returns may be subject to product safety and hygiene considerations.

Customers should contact us promptly if they receive:

  • A damaged product
  • A tampered package
  • An incorrect product
  • A missing product
  • A product with another verified issue

For damaged or tampered packages, please contact us within 24 hours of delivery, preferably with photographs or video evidence.

For missing or incorrect items, please contact us within 48 hours of delivery.

Refunds, replacements, or other resolutions will be provided where the issue is verified and the request is eligible under our applicable policy.

Order Cancellation

Orders may be cancelled before they are dispatched, subject to our cancellation process.

Once an order has been dispatched, cancellation may no longer be possible.

Any eligible refund will generally be processed to the original payment method or through another appropriate method permitted by applicable law.

For complete details, please refer to our Refund & Cancellation Policy.

8. Food Safety and Consumption

Our products are intended to be consumed according to the preparation instructions provided on the product packaging.

Customers are responsible for:

  • Following preparation instructions.
  • Checking ingredient and allergen information before consumption.
  • Storing products according to the instructions provided.
  • Consuming products within the stated shelf life.
  • Following any storage instructions after opening.

If you have a known food allergy, intolerance, dietary restriction, or other concern regarding an ingredient, please review the product information carefully and contact us before purchasing if you require clarification.

9. Prohibited Uses

You must not use our website or services to:

  • Violate any applicable Indian law or regulation.
  • Commit fraud or facilitate fraudulent activity.
  • Provide false or misleading information.
  • Attempt to gain unauthorised access to our website or systems.
  • Introduce malicious software, viruses, or harmful code.
  • Interfere with the security or operation of our website.
  • Scrape, copy, reproduce, or exploit website content without permission.
  • Impersonate another person or entity.
  • Use our products, website, or services for unlawful purposes.
  • Abuse, harass, threaten, or harm our employees, representatives, partners, or other customers.
  • Attempt to circumvent security, payment, or access restrictions.

10. Intellectual Property

All content available on our website, including:

  • Jhatse name and logo
  • Brand elements
  • Product names
  • Images
  • Graphics
  • Text
  • Videos
  • Website design
  • Product descriptions
  • Other original materials

is owned by or licensed to Jhatse, unless otherwise stated.

You may not reproduce, distribute, modify, copy, sell, or commercially exploit our content without our prior written permission.

11. Third-Party Services and Links

Our website may use third-party services for functions such as:

  • Payment processing
  • Shipping and logistics
  • Analytics
  • Marketing
  • Customer support
  • Reviews
  • Website functionality

These third parties may have their own terms and privacy policies.

We may also provide links to third-party websites. We are not responsible for the content, availability, security, or privacy practices of third-party websites.

12. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from errors
  • Free from technical problems
  • Free from harmful components

We may temporarily suspend or modify website functionality for maintenance, upgrades, security, or other legitimate business reasons.

13. Disclaimer

To the maximum extent permitted by applicable law, Jhatse provides the website and its services on an “as available” basis.

We do not guarantee that:

  • Every product will always be available.
  • Product information will always be completely error-free.
  • Delivery will always occur within the estimated timeframe.
  • The website will always operate without interruption.

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded under applicable Indian law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Jhatse, its owners, employees, representatives, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or services.

Our liability relating to a particular product or order will, to the extent permitted by law, generally be limited to the amount actually paid by you for that product or order.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Jhatse, its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, and expenses arising from:

  • Your violation of these Terms.
  • Your unlawful use of our website.
  • Your misuse of our products or services.
  • Your violation of another person's rights.
  • Your fraudulent or unauthorised activity.

16. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and mandatory legal rights, disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the competent courts at Gwalior, Madhya Pradesh, India.

Nothing in this section is intended to prevent a consumer from exercising any mandatory rights or remedies available under applicable Indian law.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, technology, or applicable laws.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

18. Contact Us

If you have questions, concerns, or complaints regarding these Terms, your order, or our services, please contact us:

Jhatse
Legal Business Name: R.K. ENTERPRISES
Email: agrawalshubhansh14@gmail.com
Phone: +91 9569574620
Business Address: E-22, Laxmipuram Colony, Kishan Bagh, Bahodapur, Gwalior, Madhya Pradesh – 474010

For order-related queries, please include your order number so that we can assist you more efficiently.